Senior IT Services Engineer

ResponsibilitiesEliminate recurring incidents through permanent fixesBuild and extend automation to remove manual workLead Sev-1 and Sev-2 incidents and close within SLACoach L1 and L2 teams on tools and best practicesLead complex IT projects end to endSupervise service teams and drive client improvementYou ensure all services meet contractual and SLA commitmentsYou use data to improve service quality and reliabilityYou listen to clients and turn feedback into real technical changeQualificationsBachelor degree in Computer Science or Information TechnologyProfessional certifications preferred ITIL Microsoft or similarMinimum 8 years experience in IT support or managed servicesStrong background in enterprise environmentsStrong problem management and trend analysis skillsHands on scripting and automation experienceClear leadership during critical incidentsAbility to train and mentor technical teamsStrong client and stakeholder alignment skillsProven project delivery across multiple workstreamsBenefitsA culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.#J-18808-Ljbffr