Senior IT Officer / IT Specialist

Job DescriptionGeneral Overview :We are looking for a highly skilled and proactive Senior IT Officer / IT Specialist for our client, a reputable organization in the UAE. The selected candidate will play a key role in maintaining, supporting, and enhancing the company’s IT infrastructure and network environment.This position requires strong hands‑on experience with SonicWall firewalls, VPN configurations, Trend Micro Apex One, Email Gateway, and NAS administration, along with a solid background in IT support and system administration. The role is vital in ensuring the security, reliability, and efficiency of IT operations across the organization.Key Responsibilities :Network & InfrastructureManage, monitor, and troubleshoot core network infrastructure including LAN / WAN, VLANs, Wi‑Fi, and VPN.Configure and maintain SonicWall firewalls (SSL & Site‑to‑Site VPN, NAT policies, content filtering).Conduct network performance tuning, firmware upgrades, and proactive device monitoring.Implement and maintain backup, failover, and disaster recovery solutions.Maintain accurate and updated network documentation, including IP schemas and topology diagrams.User Support & Endpoint SecurityProvide Level 2 and 3 IT support to end users, resolving hardware, software, and network‑related issues.Manage incidents and service requests using an IT ticketing system to ensure timely resolution.Administer and monitor Trend Micro Apex One for endpoint security and compliance.Deploy and manage endpoint protection policies across all devices.Conduct user training on cybersecurity awareness and safe computing practices.Systems & Server AdministrationSupport and maintain Windows Server infrastructure and related services.Oversee NAS storage systems, ensuring data integrity and availability.Manage IT assets, including hardware lifecycle, inventory, and software licensing.Collaborate with vendors, service providers, and internal teams to deliver IT projects.Participate in and lead IT initiatives assigned by management.Key Requirements :Bachelor’s degree in computer science, Information Technology, or a related field.4–6 years of relevant experience in IT infrastructure, networking, and user support.Proven expertise in :SonicWall firewalls and VPN (SSL & Site‑to‑Site)Trend Micro Apex One and Email GatewayWindows Server administrationNAS storage managementNetworking protocols (TCP / IP, VLANs, DNS, DHCP, routing, switching)IT support and ticketing systemsPreferred certifications : CompTIA Network+, CCNA, MCSA, or equivalent.Key Competencies :Strong analytical and troubleshooting skills.Excellent communication and interpersonal abilities.Ability to handle multiple priorities and meet deadlines under pressure.Proactive, security‑focused, and results‑driven mindset.Desirable Skills :Familiarity with ITIL framework and service desk operations.Experience with automation and scripting tools (PowerShell, Bash).Exposure to Microsoft 365 and Azure platforms is an advantage.#J-18808-Ljbffr