Senior IT & Cybersecurity Managed Services Manager

LocationLocationJeddah, Makkah Province, Saudi ArabiaDepartmentIT & Cybersecurity Managed ServicesReports ToDirector – Technology ServicesLocation DetailsOffshore role supporting a client in Jeddah.The candidate must stay at least one month in Jeddah, then travel once a month to the client.Role OverviewA senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.Key ResponsibilitiesAct as L2/L3 escalation authority and personally resolve critical IT and security issuesPerform hands-on troubleshooting of network, firewall, security, and infrastructure incidentsLead IT & Cybersecurity Managed Services operations ensuring SLA and KPI complianceManage and mentor a team of up to 10 engineersHandle enterprise client interactions with professionalism and ownershipIndependently create and present monthly executive-level service and security reportsLead service transitions, operational projects, and continuous improvement initiativesManage vendors and third-party partners, including escalations and performance reviewsMandatory Technical Expertise (Hands-On)Networking – L2 & L3Enterprise switches and routingVLANs, Trunking, STP, Inter-VLAN routingOSPF, BGP fundamentals, NAT, QoSNetwork performance and packet-level troubleshootingFirewall & Network Security (Expert Level)FortiGate Firewalls – MandatoryPolicy and NAT troubleshootingIPSec / SSL VPNUTM (IPS, Web Filtering, App Control)HA (Active-Passive / Active-Active)Traffic flow debugging and log analysisIT & CybersecurityActive Directory, Microsoft ExchangeServer infrastructure (on-premises and cloud)SIEM, EDR, NDR, DLP, SOC operationsVulnerability assessment and remediation trackingITIL Incident, Problem, and Change ManagementReporting & Client GovernancePrepare monthly executive dashboards and reports covering:SLA and KPI performanceIncident and RCA summariesSecurity posture and risk trendsService improvement roadmapLead service review and governance meetings with senior stakeholders.Mandatory / Strongly PreferredFortinet NSE 4 / NSE 5 / NSE 7Cisco CCNA or CCNPITIL FoundationPreferred (Value Add)Fortinet NSE 8CompTIA Security+CEHMicrosoft (Windows Server / Azure)PMP or PRINCE2Ideal Candidate Profile7–10 years of hands-on enterprise experienceTechnically strong and client-matureCapable of working independently with minimal supervisionComfortable owning issues, people, vendors, and outcomesAble to communicate technical topics clearly to executive stakeholdersEmployment TypeFull-timeCompany OverviewA leading provider of IT and Cybersecurity Managed Services, delivering enterprise-grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.#J-18808-Ljbffr