Senior IOS Technician

<div><h3>Job Title</h3><p>Senior IOS Technician</p><h3>Job Scope</h3><p>The Senior IOS Technician is accountable for troubleshooting, testing and repairing technical issues pertaining to IOS Apple products while managing spare parts, supporting new launches and training customers/employees as needed.</p><h3>Main Duties And Responsibilities</h3><ul><li>Provide hands‑on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind</li><li>Perform diagnostic tests on all Apple products to identify, evaluate and isolate problems</li><li>Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines</li><li>Assess system configuration and software updates so that hardware resources can be used effectively</li><li>Manage efficiently the allocated repair jobs and preparation of refurbished iPhones, keeping job tickets updated and notifying clients on job progress</li><li>Process walk‑in jobs on site or return to Apple when necessary</li><li>Handle large volume or multiple small volume retailer accounts</li><li>Manage Apple spare parts and inventory while testing, sorting and organizing salvaged parts and devices</li><li>Support the launch of new applications, services and tools</li><li>Maintain clean and organized workstations, equipment and tools</li><li>Maintain proper documentation of repair issues and resolutions</li><li>Train clients on Apple software and hardware if necessary</li><li>Support the Customer Service Representatives on technical issues and technical feedback to customers</li><li>Handle customers, if required, during shortage of reception staff or high volume of walk‑in customers</li><li>Prepare and submit periodic reports to management</li><li>Stay updated on all Apple’s articles and service news</li><li>Train new IOS technicians</li><li>Oversee the IOS Technicians and report any issue to the Direct Manager/Supervisor</li></ul><h3>Position Requirements</h3><ul><li>Education: High School Diploma</li><li>Experience: At least 4 years of relevant experience</li></ul></div>#J-18808-Ljbffr