Senior Executive Manager – Clinical Excellence ( TPA)

This role entails a regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of Bupa-covered hospitals, all while adhering to service level agreements and best practices in medical and customer experience. It is committed to top-tier medical care and a positive patient journey.Patient-Centered ServicesLead patient-Centered Care Regionally for Hospital Services by ensuring improvement in the quality of patients' care and patients' experienceLead in landing all Patient’s centered Business sterategic initiatives & Innovations to enhance the patient experience within Bupa covered HospitalsEnsure appropriate and effective treatment and care through a consistent, collaborative process with cross-functional stakeholders, including the providersMonitor fucntion perfromance related patient experience, clinical outcomes, and operational efficiency and ensure that the staff is dealing competently with PatientsEnsure consistent reporting and owning in full all patient’s experience outcomesFoster a culture of empathy, compassion, and personalized care among hospital staff as well as the accountability, transparency, and continuous improvement within the regional hospitals.Lead with Marketing and Facilities on Presence excellence StrategyClinical Excellence and Medical CareOversee the provision of high-quality medical services and ensure adherence to clinical standardsImplement evidence-based practices to improve patient care and outcomes.Maintain strong relationships with medical staff at Hospitals and support their professional development.Strive to build and maintain an exemplary reputation for medical outcomes, for patients seeking the highest quality care.Lead the industry by setting benchmarks for clinical excellence, inspiring others in the healthcare sector to raise their standards and improve patient care.Operational Governance and ExcellenceLead a multidisciplinary team of healthcare medical and patient experience professionals RegionallyDevelop and execute regional plans to achieve objectives Clinical Excellence functionCollaborate with Bupa different Streams to align hospital practices with the organization’s overall goals.Conduct regular assessments and audits to ensure compliance operational protocols and procedures within the hospitals.Act as a liaison between the Bupa and Regional Hospitals leadership, providing updates, recommendations, and strategic insights.Participate in recruitment, training, and development of Bupa Staff in collaboration with HR.Develop and implement robust customer experience strategies to ensure exceptional service quality.Collaborate with hospital management to identify and address ad resolve operational failures promptly.Oversee roles and responsibilities within and with the hospitals to improve efficiency using process Engineering, Lean’s techniques, and improvement tools#J-18808-Ljbffr