Senior Director, Asset Config and Configuration Management

Job Description Role Overview: As the Senior Director of Asset Config and Configuration Management at Warner Bros. Discovery, you will hold a crucial leadership position within the Service Management Engineering organization. Reporting directly to the VP of Service Management Engineering, you will be based in Hyderabad and lead global teams responsible for Configuration Management and Enterprise Asset Management. Your primary accountability will be to ensure the strategic direction, operational excellence, and continuous improvement of configuration and asset data management across Warner Bros. Discovery (WBD), leveraging the ServiceNow platform as a foundational technology. Your expertise in ServiceNow CMDB, automated discovery, asset lifecycle management, and enterprise data governance will be instrumental in maintaining the integrity, availability, and value of configuration and asset data to support IT Service Management (ITSM), compliance, audit, and business operations. Key Responsibilities: - Lead global Configuration and Asset Management teams, fostering a culture of accountability, innovation, and continuous improvement - Define and execute the strategic roadmap for Configuration and Asset Management aligned with enterprise ITSM goals and business priorities - Oversee the health, accuracy, and completeness of the ServiceNow CMDB and associated Master Data Repositories (MDRs) - Drive automation and efficiency through ServiceNow Discovery, Service Mapping, and integration with inventory and procurement systems - Build and maintain strong relationships with key stakeholders including Information Security, Audit, Compliance, Procurement, and Application Portfolio Management - Monitor and report on key performance indicators (KPIs) and metrics related to asset and configuration data quality, discovery coverage, and audit readiness - Mentor and develop a high-performing team of managers and professionals, fostering career growth and technical excellence Qualifications Required: - 12+ years of experience in IT Service Management, Configuration Management, or Asset Management, with at least 7 years in a senior leadership role - Proven experience managing global teams and leading enterprise-scale CMDB and Asset Management programs - Deep expertise in ServiceNow, including Discovery, CMDB, Service Mapping, and IT Asset Management (ITAM) modules - Strong understanding of ITIL practices, data governance, and compliance frameworks (e.g., SOX) - Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred) Additional Company Details: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, they consider qualified candidates based on merit, regardless of various factors. If you require adjustments or accommodations during the job application and/or recruitment process, you can visit their accessibility page for instructions to submit your request. Role Overview: As the Senior Director of Asset Config and Configuration Management at Warner Bros. Discovery, you will hold a crucial leadership position within the Service Management Engineering organization. Reporting directly to the VP of Service Management Engineering, you will be based in Hyderabad and lead global teams responsible for Configuration Management and Enterprise Asset Management. Your primary accountability will be to ensure the strategic direction, operational excellence, and continuous improvement of configuration and asset data management across Warner Bros. Discovery (WBD), leveraging the ServiceNow platform as a foundational technology. Your expertise in ServiceNow CMDB, automated discovery, asset lifecycle management, and enterprise data governance will be instrumental in maintaining the integrity, availability, and value of configuration and asset data to support IT Service Management (ITSM), compliance, audit, and business operations. Key Responsibilities: - Lead global Configuration and Asset Management teams, fostering a culture of accountability, innovation, and continuous improvement - Define and execute the strategic roadmap for Configuration and Asset Management aligned with enterprise ITSM goals and business priorities - Oversee the health, accuracy, and completeness of the ServiceNow CMDB and associated Master Data Repositories (MDRs) - Drive automation and efficiency through ServiceNow Discovery, Service Mapping, and integration with inventory and procurement systems - Build and maintain strong relationships with key stakeholders including Information Security, Audit, Compliance, Procurement, and Application Portfolio Management - Monitor and report on key performance indicators (KPIs) and metrics related to asset and configuration data quality, discovery coverage, and audit readiness - Mentor and develop a high-performing team of managers and professionals, fostering career gr