Senior Customer Success Manager - UAE

About UsAt Sully.ai, we’re building the most impactful healthcare company on Earth. We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.Our MissionOne Human, One Doctor. We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world‑class models and deployed in real‑world care.What You’ll DoOwn the client relationship: build deep partnerships with C‑suite, VPs, directors, and clinical leaders; run all client meetings, check‑ins and QBRs.Lead outcomes: define success metrics, build adoption plans, and ensure our clients win.Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g., hours saved, increased revenue, staff satisfaction).Playbook building: Build the playbook for how we consult and support our highest value accounts.Be the voice of the client internally: translate real‑world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients.What You Must Bring6+ years in client‑facing roles serving C‑suite / VPs / Directors, running high‑stakes meetings and influencing outcomes.Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.Preferred backgrounds: high‑growth B2B startup experience, ex‑founders, management consultants, and client‑facing finance roles.You operate like an owner and take extreme accountability.You’re metrics‑driven, prioritize relentlessly, and own results end‑to‑end.Willingness to travel up to 20% for in‑person client meetings and industry conferences.First-Month FocusMaster Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account.Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).Why Join Sully.aiRevolutionizing the antiquated $800B+ Healthcare market