Senior Customer Success Manager- Learning Solutions- (12 month fixed term contract)

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.As part of LinkedIn’s Learning Solutions team the Senior Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn. In other words, we help them be successful with the platform they have purchased! It is an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning Solutions into their Talent strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.Responsibilities IncludeAdvance personal journey with Diversity, Inclusion and Belonging as this is a top priority for LinkedIn and many of its customersPartner with Sales Onboarding Consultant, Technical Client Managers, Technical Consultants and Solutions Engineers post‑sales to implement products and solutions to ensure client is achieving optimal results and ROIUtilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoptionTrack and record customer activity in a timely manner in systems of recordProactively forecast churn risk & develop mitigation plans to minimize churn within your customer baseProvide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteriaBuild relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Learning SolutionsMaintain a deep understanding of LinkedIn products and be familiar with industry knowledge to effectively guide customers on best practiceProvide input and ideas to internal teams to continuously improve our product systems and resourcesManage and execute projects geared to drive adoption of new products and services with customersDeliver on‑site and on‑line presentations, webinars and workshopsPerform other duties as may be assignedUp to 15% travel may be required when travel guidelines safely allow for in‑person visits depending on location and territoryQualificationsBasic Qualifications5 years of experience in any of the following: Customer Success, Account Management, Sales Consulting, Product Training and Enablement, Project Management or Change ManagementExperience in Digital Learning solutionsBusiness fluency in EnglishPreferred QualificationsBusiness fluency in Arabic highly preferredProficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challengesProficient organization, project management and time management skillsExperience analyzing data trends and client information to identify product or growth opportunities in service of customer valueInfluential verbal and written communication skills including expertise in presenting to both small and large audiencesProficient understanding of Sales concepts and Software as a ServiceBachelor’s degree or equivalent practical experienceSuggested SkillsStakeholder ManagementAccount ManagementData AnalysisEmployment TypeFull‑time#J-18808-Ljbffr