Senior Consumer Account Manager

Who We AreBayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.As one of the MENA region's fastest‑growing scale‑ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE‑based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best‑funded HRTech scale‑ups in the region.At Bayzat, culture is paramount. We are a principle‑driven, merit‑based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.Some High-Impact Responsibilities You Will Be Entrusted WithPreparing insurance quotations for new customers & existing customer renewalsAnswering and proactively following up with potential customers through several means of communication (E‑mail, Phone, What’sApp, etc)Educating prospective customers on insurance products, mechanics, and regulatory requirementsWorking with brokerage partners, where needed, to obtain official customer quotationsLiaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation, and/or answer questionsMaintaining accountability for renewal rates and agreed on performance metricsProactively building good working relationships with clients and insurersSetting up and leading meetings with certain existing clients to build rapport and also cross‑sell other productsTraining and educating clients on the Bayzat Health applicationMaintaining knowledge of the key market or industry changesDefining and/or re‑designing customer service and renewal processes to optimize efficiencyPartnering with the design & technology team to optimize the Bayzat website and platform for user experience, while minimizing required touchpointsDeveloping and delivering customer service/sales training on an ongoing basisContinuing to re‑design training & processes based on learning from day‑to‑day operationsMaintaining and updating CRM to reflect process changes and optimizationWhat You Will Need To Have2 to 5 years of experience in a client facing role is a mustExcellent verbal and written communications skillsStrong strategic, critical thinking skills and problem‑solving abilityObsessively organized and detail‑oriented attitude.Ability to build strong relationships and work effectively with cross‑functionally both internal and external stakeholdersExperience working in a high‑growth environmentAbility to adapt to changes in process or work structureAbility to learn quickly and memorize certain product details needed for everyday conversations with clientsFluency in English, both written and spoken, is required. Fluency in Arabic is preferred.What's in it for you? Perks!Bayzat Is Committed To Creating An Inclusive And Collaborative Working Environment Where Everyone's Background And Ideas Count. Our Culture Encourages Members To Be The Best Versions Of Themselves While Taking Advantage Of Our PerksGrowth: Fast‑track growth opportunities for high‑achieving members, with no rules around where, when, how, or how often.Flexibility: Work your way with remote, hybrid setups.Well‑being: Open Leave Policy - empowering you to balance life, recharge, and thrive!Inclusiveness: From bi‑weekly company‑wide town halls/all‑halls meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.Shared Ownership: We make them shareholders! We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round!Kick‑ass offices: We have offices in UAE, Saudi, Jordan and India. One of our two Dubai‑based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.#J-18808-Ljbffr