Senior Center/Office Manager

<div><p>The Center Manager will oversee the operations of the Business Center, ensuring service efficiency, fostering client relationships, and upholding exceptional customer satisfaction.</p><p>The scope of duties shall include but is not limited to:</p><h3>Operational Management</h3><ul><li>Oversee daily operations and ensure that superior customer service is provided to all clients, (in person, over the phone, or via email).</li><li>Manage the onboarding process for new clients, ensuring a smooth transition and understanding of services.</li><li>Handle move‑ins and inspect offices upon move‑outs.</li><li>Cultivate and maintain positive relationships with clients.</li><li>Develop methods to gauge customer satisfaction and handle complaints.</li><li>Collect and analyze client feedback for strategic decision‑making.</li><li>Ensure compliance with Company policies.</li><li>Identify opportunities to upsell or cross‑sell products or services.</li><li>Ensure that daily office inspections are conducted to maintain established standards for safety, cleanliness, functionality, and overall appearance.</li><li>Oversee and supervise Office Assistants and Community Managers in their daily tasks, ensuring efficiency and adherence to established standards.</li><li>Communicate with contractors, vendors, etc., for necessary office repairs and maintenance.</li><li>Maintain accurate records and documentation related to client agreements, billing, and payments.</li><li>Oversee and manage inventory of office supplies and equipment.</li><li>Provide logistical support for meetings and events.</li><li>Organize and participate in in‑house community events.</li><li>Monitor and control expenses to ensure the profitability of the business center.</li><li>Maintain thorough knowledge of the Center's products and services.</li><li>Develop and implement operational strategies and procedures.</li></ul><h3>Other Responsibilities</h3><ul><li>Achieve and exceed key performance indicators (KPIs).</li><li>Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.</li><li>Act as a liaison between the Community Managers, Business Centre clients and Management.</li></ul><h3>Qualifications/Skills</h3><ul><li>Strong leadership and team management skills</li><li>3+ years experience in Property management</li><li>Previous experience in 5* hotel client management is a plus.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data and market trends to implement effective sales strategies.</li><li>Commitment to providing excellent customer service.</li><li>Ability to meet deadlines and address time‑sensitive issues.</li><li>Conflict resolution and superior multitasking skills.</li><li>Customer‑focused with excellent decision‑making skills.</li><li>Ability to manage work amid shifting priorities.</li></ul></div>#J-18808-Ljbffr