Senior Business Analyst - CRM (Banking)

OverviewDefineX is a next-generation consulting house and venture builder. We partner with changemakers to turn bold visions into real-world impact bridging the critical gaps from strategy to design, design to launch, and launch to scale. In the AI era, we help organizations build future-ready business models and capabilities with the rigor of consulting and the pace of execution.Our edge is our team: DefineXers. A multidisciplinary group of consultants, engineers, designers, and strategists united by ownership, delivery excellence, and a shared ambition to build what’s next. We play Larger Than Life. Not as a motto. As a standard. Apply now and #FindYourForward at DefineX.About the RoleWe are looking for a senior functional Business Analyst to work onsite in Riyadh within large-scale banking and CRM programs. This role requires a BA who can work closely with business units, especially in Real Estate Finance and Mortgage, acting as a trusted bridge between business stakeholders and delivery teams. Strong domain understanding in banking and mortgage journeys is core to success in this role.Your ImpactAct as a functional Business Analyst embedded with banking business units, with primary focus on Real Estate Finance and MortgageWork closely with mortgage and retail banking teams to capture, structure, and validate business requirementsAnalyze end-to-end customer journeys in real estate financing and mortgage lifecycle processesTranslate business needs into high-quality functional specifications, user stories, and process flowsSupport CRM initiatives across requirement analysis, design validation, and UAT phasesCollaborate daily with business stakeholders and delivery squads to ensure clarity and alignmentProactively identify gaps and improvement opportunities in mortgage processes and customer journeysMaintain requirement traceability and documentation disciplineContribute to Agile ceremonies and backlog refinementBuild strong onsite relationships with business and delivery teams to support smooth collaborationWhat You Bring to the TableBachelor’s degree in Computer Science, Engineering, Business, or related fields5+ years of experience as a Business Analyst in banking or financial servicesStrong hands-on experience in Real Estate Finance and Mortgage processesSolid understanding of mortgage lifecycle, credit assessment, and collateral handlingStrong experience in CRM projects (Siebel experience is a strong advantage)Solid understanding of SDLC and Agile methodologiesHands-on experience with JIRA, Confluence, and requirement management toolsStrong analytical thinking and structured documentation skillsProven ability to work closely with business stakeholders in client-facing environmentsExperience in the Saudi banking sectorPractical familiarity with Saudi banking regulations and government-integrated banking services (e.g., KYC, credit scoring integrations)Fluent English written and spoken; Arabic or Turkish is a plusAbility to operate effectively in an onsite, fast-paced banking environmentAdditional InformationNeed more convincing that DefineX is a great place to work?Follow us on Instagram to take a deep dive into who we really are: IG @teamdefinex!Learn about our extraordinary mindsHear from our tech leaders about why they love what they do and how the culture at DefineX enables them to participate in exciting projectsAt DefineX, we celebrate difference, support it, and thrive on it. We are an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. We will provide reasonable accommodations to applicants requiring them, based on applicable laws to ensure equal opportunity in the application process.About the companyDefineXSafety noteBe vigilant about potential scams, phishing attempts, or fraudulent activities. Seek credible sources or reviews to assess trustworthiness. Your personal and financial security is paramount; do not disclose information to unauthorized or fraudulent entities.#J-18808-Ljbffr