Senior Business Analyst - CRM (Banking)

OverviewDefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital.At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next. We don’t just aim high, we play Larger Than Life. It’s more than a motto. It’s the game we’ve chosen. If you’re ready to learn fast, think sharp, and solve real problems, this role is for you. Apply now and #FindYourForward at DefineX.About the RoleWe are looking for a senior functional Business Analyst to work onsite in Riyadh within large-scale banking and CRM programs. This role requires a BA who can work closely with business units, especially in Real Estate Finance and Mortgage, acting as a trusted bridge between business stakeholders and delivery teams. Strong domain understanding in banking and mortgage journeys is core to success in this role.Your ImpactAct as a functional Business Analyst embedded with banking business units, with primary focus on Real Estate Finance and MortgageWork closely with mortgage and retail banking teams to capture, structure, and validate business requirementsAnalyze end-to-end customer journeys in real estate financing and mortgage lifecycle processesTranslate business needs into high-quality functional specifications, user stories, and process flowsSupport CRM initiatives across requirement analysis, design validation, and UAT phasesCollaborate daily with business stakeholders and delivery squads to ensure clarity and alignmentProactively identify gaps and improvement opportunities in mortgage processes and customer journeysMaintain requirement traceability and documentation disciplineContribute to Agile ceremonies and backlog refinementBuild strong onsite relationships with business and delivery teams to support smooth collaborationWhat You Bring to the TableBachelor’s degree in Computer Science, Engineering, Business, or related fields5+ years of experience as a Business Analyst in banking or financial servicesStrong hands-on experience in Real Estate Finance and Mortgage processesSolid understanding of mortgage lifecycle, credit assessment, and collateral handlingStrong experience in CRM projects (Siebel experience is a strong advantage)Solid understanding of SDLC and Agile methodologiesHands-on experience with JIRA, Confluence, and requirement management toolsStrong analytical thinking and structured documentation skillsProven ability to work closely with business stakeholders in client-facing environmentsExperience in the Saudi banking sectorPractical familiarity with Saudi banking regulations and government-integrated banking services (e.g., KYC, credit scoring integrations)Fluent English — written and spoken; Arabic or Turkish is a plusAbility to operate effectively in an onsite, fast-paced banking environmentNeed more convincing that DefineX is a great place to work?Follow us on Instagram to take a deep dive into who we really are: IG DefineXGet to know more about our extraordinary mindsAlso, hear from our tech leaders as they talk about why they love what they do and how the culture at DefineX enables them to take part in exciting projectsAt DefineX, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of TeamDefineX. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. TeamDefineX will advocate for, and provide reasonable accommodations to those applicants requiring them, based on the Turkish Disabilities Act, to ensure equal opportunity in the application process.Protecting your privacy and the security of your data is a top priority for DefineX Consulting | Technology | Labs. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.#J-18808-Ljbffr