Senior AnalystTechnical Success Manager - EMEA

At Qualtrics we create software the world's best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platform we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for convention but most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers. When you join one of our teams you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities ready or not they'll find you. From retail to government to healthcare we're on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think that's work worth doing.Senior Analyst Technical Success Manager EMEAWhy We Have This RoleThe XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption we assist customers throughout their lifecycle helping them unlock the most value from our products and services. We understand their goals and as trusted advisors will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use and work with them to realize long term value. We have impressive members on this team and are always looking for more amazing talent!How You'll Find SuccessTechnical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics. This role you will work with clients to understand the customers programs and objectives and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a postsales capacity that directly contributes to the long term success of our customers programs and deepen relationships with the clients they support. As a Technical Success Manager you should both be a tech savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.How You'll GrowEnhance your software platform knowledge and technical troubleshooting skillsBuild your creative problem solving and critical thinking skills to deliver actionable scalable recommendations that improve the end to end customer experience for customersDevelop critical customer relationship and communication skills to develop impactful trusted relationshipsThings You'll DoDrive Customer Adoption and Optimize ProgramsBuild configure and execute services that align to client objectives strategic goals maximizing client valueLeverage customer usage data to deliver actionable insights & recommendationsDevelop a deep understanding of Qualtrics service offerings to meet client needs guiding them through use cases to drive program maturity.Establish and maintain multilevel stakeholder relationships to ensure customer health and support.Serve as a platform expert advising clients on high value usage and translating customer goals into tailored recommendations.Act as a point of escalation for complex issues championing customer needs internally and mobilizing resources for maximum impact.Drive adoption of key platform features through demos and proof of concepts leveraging best practices for implementation.What We're Looking For On Your CVBachelors degree from a competitive university is preferred6 years experience working in a technical consulting or client-facing roleAbility to thrive in a fast paced environment managing multiple projects simultaneously across various customersExperience working with customers in all phases of their adoption journeyHardworking selfstarter capable of concurrently running multiple projects in a dynamic environmentComfort in working both autonomously and collaborativelyAbility to articulate technical concepts to a nontechnical audienceDetail oriented with an ability to prioritize and meet deadlinesFamiliarity with software and frontend developmentExcellent English verbal and written communication skillsStrong problem solving skillsWhat You Should Know About This TeamThrive in a team that values both independent work and collaborative projects fostering a supportive environment for growth.Join a fun inviting and inclusive workplace where diverse perspectives are celebrated and everyone feels welcome.Work alongside passionate kind and intelligent colleagues who are dedicated to teamwork and achieving shared goals.Be part of a close knit team that exemplifies what it means to be a team supporting each other and working together towards success.Our Teams