Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring. Full-time position with a mid-senior level of responsibility.#J-18808-Ljbffr