Sales Support (Russian Speaker)

Experience: 2-3 years of experience in logistics operations, customer service, or sales support.About the RoleThe Sales Support will play a key role in supporting the sales team while coordinating with customers, airlines, and ground handling agents. The position combines customer service, sales coordination, and administrative responsibilities to ensure efficient shipment handling and excellent service delivery.Key ResponsibilitiesHandle customer inquiries, schedule sales meetings and appointments, and follow up on bookings and shipmentsKeep customers informed of shipment status via email and telephoneMaintain strong working relationships with regular customers, vendors, airlines, and partnersPerform data entry in the in-house system and airline systems, including job opening, costing, and invoicingMonitor customer payment cycles and coordinate with the sales team to ensure timely collectionsHandle administrative tasks such as answering telephone calls and supporting the Sales department as requiredResolve customer issues and manage transactions independentlyLiaise with sales and operations teams to plan shipments and ensure all shipment requirements are metRecord sales-related information from customers, update customer details, and assign tasks to the relevant sales teamArrange client appointments and align schedules with the sales teamPrepare and organize reports and documentation for the sales departmentSource or identify new business leads (optional)Coordinate with airlines regarding bookings, space availability, flight details, connections, and schedulesCoordinate and follow up with ground handling agents (e.g., DNATA) to ensure smooth cargo handling and aircraft loadingPrepare monthly Cargo Sales Reports (CSR) for airlinesExcellent command of Russian and English languages, both oral and written.Excellent computer skills, including MS Excel, Word, and OutlookStrong communication and customer service skillsStrong analytical and numerical skillsStrong sense of responsibility and ownershipExcellent organizational skills with the ability to multitaskProficiency in Microsoft Office (especially Excel)Familiarity with CRM / ERP platformsTeam player with a positive attitudeWhy Join Us?Competitive salary package and opportunities for professional growth.Supportive, dynamic & multicultural work environment with strong career development prospects.#J-18808-Ljbffr