Sales Support Executive

Role OverviewThe Sales Support Executive at Traffik 360 plays a critical role in converting client inquiries into accurate quotations and smoothly executed orders. This role sits at the intersection of sales, sourcing, design coordination, and logistics, ensuring speed, accuracy, and commercial discipline across every client request.You will support the sales team end-to-end: from inquiry intake and quotation preparation to supplier sourcing, order processing, and delivery coordination.Key Responsibilities1. Sales & Client SupportReceive, log, and manage all incoming client inquiries promptly.Prepare accurate quotations in coordination with sales, design, and procurement teams.Follow up on quotations and client feedback until closure (win / revise / drop).Maintain clear communication with clients regarding timelines, pricing updates, and order status.2. Quotation & Data ManagementEnter all inquiries, quotations, and order details accurately into the system.Maintain structured records of:Client briefsQuotations issuedSupplier offersOrder confirmationsEnsure quotation margins, MOQs, and timelines align with internal guidelines.3. Sourcing & Procurement SupportSource products locally and internationally based on client briefs under line manager supervision.Request and compare supplier quotations based on:PriceSpecificationsCompliance (where applicable)Production and delivery timelinesSupport supplier negotiations by presenting clear comparison summaries.4. Order Processing & CoordinationProcess confirmed orders accurately and on time.Coordinate with logistics and procurement teams to ensure:Correct productionTimely shipmentOn-time delivery to the clientFollow up with suppliers to resolve:DelaysShortagesSpecification mismatchesQuality or delivery issues5. Performance & DisciplineMeet deadlines assigned by the line manager without exception.Be commercially aware and goal-oriented (speed, accuracy, margin protection).Work collaboratively within a fast-paced, project-driven team environment.What Success Looks Like at T360Quotations issued fast, clean, and with minimal revisionsZero missed follow-upsOrders processed smoothly with minimal escalationsSales team fully supported and unblockedClients feel responsiveness and professionalism at every stepSkillsRequired Skills & CompetenciesStrong attention to detail and follow-up disciplineAbility to juggle multiple inquiries and deadlines simultaneouslyClear written and verbal communication skillsCommercial mindset (pricing, timelines, cost awareness)Comfortable working with suppliers across different countries and time zonesProficient in MS Excel and internal quotation systems#J-18808-Ljbffr