Sales & Retail Operations Manager

Reference code: JR126381The Sales and Retail Ops Manager will be dealing with internal boutiques and partners analyzing POS performance and bringing new ideas, driving initiatives to the regional business development of the Maison.This role will report to the Managing Director MEIA.The responsibility of this position include:ResponsibilitiesCommercial supportSupport the Managing Director on the Business plans / Budget presentationsResponsible to get the monthly Sell-in, Sell-out and stock reports from partners and internal boutiques and provide analysis versus budget achievementsProvide business analysis, dashboards on POS/market performance, products categories, KPIs and customer insightsMonitor the evolution of each POS performance, drive initiatives to develop the businessReview and discuss with Boutique managers on their orders ensuring they are placed in accordance with their OTB, bestselling products and stock/clients’ needsCoordinate with the boutique teams, HQ, logistics teams and partners on upcoming shipments and back ordersReview stock level of each POS/availability of productsEnsure that each POS has the right products assortmentFollow up on clients’ statements with HQ Finance team and partnersRetail operations / Back-office supportProvide back-office support to internal boutiques as requiredHelp the boutique teams to ensure Richemont Retail process and procedures are respected. Support during internal / external auditSupport the boutique teams in inventory managementEnsure availability of PLV, uniforms, packaging, consumable orders at each POS respecting given budget and ensure proper safekeeping to avoid damagesMaintenance: support boutique teams in ensuring maintenance is done in a timeline mannerConduct regular store visits to assess operational performance, provide guidance and identify areas of improvementCoordinate with the Marketing and communication manager for events (products assortments, logistics coordination…)Business DevelopmentContribute to the definition of the regional distribution strategyIdentify and suggest new business opportunities to Managing director on network developmentContribute to put in place the Business development action planAct as project manager and coordinate with the different stakeholders involved on future boutique and/or shop in shop openings and/or renovations (Real estate, Retail ops, Security, Finance and IT teams, architect and consultant) to ensure smooth openings while respecting budget and timelineBuild strong relationship with HQ, regional functions, clients/partners and external suppliersCandidate ProfileBusiness school / commercial or financial background5 years-experience in a similar roleStrong business analysis and analytical skills, data-driven profileVery organized, attention to detailsCollaborative, strong interpersonal and communication skillsCan-do mindset, ability to suggest new ideas and act quicklyUnderstanding of the retail industry, previous experience in the luxury business would be a plusFluent in English#J-18808-Ljbffr