Sales Associate: Product Expert & Service Pro

About the RoleSales Assistant at Under Armour will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.Core Responsibilities:Describes product features and benefits; demonstrates the use and handling of the productEducates clients on brands quality standards and specificationsAdvises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchaseProvides information to customers on warranties, features, specifications, maintenance and care of products.Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standardMaintains awareness of new product launches, promotional events and salesAchieves sales targets by using sales techniques, up-selling and cross sellingEnsures promotions and pricing are accurate and in line with company standards and policiesComputes sale prices and discounts as applicable; Maintains sales recordsReceives and processes cash, changes and credit payments and generates invoices and receiptsOperates as a cashier and be consistently accurate in money handling (in case applicable)Follows the store’s after sales processes and ensures full adherence to repair/return policies and proceduresAdheres to loss prevention, inventory controls and standard operating procedures of the companyProvides assistance in store merchandising in product placement and arrangementEnsures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times#J-18808-Ljbffr