Sales Associate -Abu Dhabi

Reference code: JR124620Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger‑LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries‑old savoir‑faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.ACHIEVING SUSTAINABLE BUSINESS AMBITIONSCommercial targetAchieve and exceed individual and boutique sales targetsUnderstand the boutique KPIs and follow related action plans defined by Boutique ManagementOperational excellenceMaintain a clean, organized, and visually appealing boutique environment, adhering to brand standardsConfidently handle sales transactions, including processing payments, handling returnsParticipate in inventory management, including receiving, stocking, and securing products and accessoriesBuild operational knowledge on all digital toolsAdhere to our Maison commercial policy and rulesAdhere to security protocols and loss prevention measures to safeguard the boutique's assetsAssist with visual merchandising and product displaysCultivate lasting client relationshipsProactively engage with clients entering the boutique, providing a warm and welcoming atmosphereIdentify client needs and preferences through active listening and thoughtful questioningDevelop and maintain strong, lasting relationships with clients through personalized communication and follow-upActively seek opportunities to expand our client network through referrals and targeted outreachMaintain client database and proactively manage client relationships to drive repeat businessInvite clients to private events and previewsProvide exceptional after‑sales service, including handling repairs, adjustments, and strap changesAddress client inquiries and resolve issues promptly and professionallyFacilitate communication between clients and Maison service centersGo the extra mile to ensure client satisfaction and build brand loyaltyTransmit your passionProvide in-depth knowledge of Jaeger‑LeCoultre history, collections, and technical specificationsPresent and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritageStay up to date on industry trends, competitor activities, and new product launchesRepresent the Maison with sophistication at exclusive eventsWork collaboratively with colleagues to achieve boutique goals and create a positive team environmentShare knowledge and best practices with team membersSupport and assist colleagues as neededActively participate in team meetings and training sessionsWhat are your drivers?Passionate about luxury watchmakingDedicated to providing exceptional client experiencesHighly motivated and results‑orientedRepresentative of Maison refined codesExcellent communication and interpersonal skillsPositive attitude and a strong work ethicSelf‑confident, self‑aware and trustworthyCommitted to exceed client expectationsWhat do you bring to the team?Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industryDemonstrated ability to cultivate and expand a network of high‑net‑worth individualsExcellent communication, interpersonal, and presentation skillsAbility to work independently and as part of a teamFluency in English. Other language is a plus#J-18808-Ljbffr