Royal Service Agent

The PositionTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.KEY ROLES & RESPONSIBILITIESProcess all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Sofitel StandardsAccurately record and control wakeup callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when requestedAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorBill call costsAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire scare and other critical situationsAdvise defects on switchboard equipment to SupervisorMaintain a clean work environmentMaintain detailed knowledge of the Hotels fire life and safety systemAdhere to OH&S policies and proceduresQualifications : PERSONAL ATTRIBUTESWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with coworkers as part of a teamAbility to focus attention on guest needs remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multicultural environmentQUALIFICATIONSSecondary Education or relevant qualifications in Hotel Management. EXPERIENCEMinimum 1 year relevant experience preferably in a four or five star hotelRemote Work : NoEmployment Type : Fulltime Key Skills Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons Experience: years Vacancy: 1