Retention Desk Executive (English Desk)

Retention Desk Executive (English Desk)Location: Dubai UAE (Onsite)Availability: ImmediateSalary: Open to discussion based on experience and knowledge.Key ResponsibilitiesRetention of ClientsBuild and maintain strong client relationships through regular communication and excellent service.Understand customer needs address concerns and manage risks proactively.Ensure consistently high levels of satisfaction and loyalty.Upselling & Cross‑SellingIdentify opportunities to upsell and cross‑sell trading products/services to existing clients.Provide tailored information aligned with evolving client needs and market conditions.CollaborationWork closely with internal teams to resolve issues and align client-impacting decisions.Ensure a cohesive strategic approach to retention and business growth.Relationship ManagementConduct regular check‑ins and proactive outreach to strengthen engagement.Provide training guidance and support to help clients maximize trading opportunities.ResolutionAct as the main point of contact for client concerns and complaints.Collaborate across departments to ensure quick and effective issue resolution.Maintain strong customer relationships while resolving problems effectively.Sales PerformanceAchieve and exceed daily, monthly and quarterly retention sales and upselling targets.Customer FeedbackCollect and analyze client feedback on their trading experience.Share insights with management and internal teams to improve service delivery.Trading Market KnowledgeStay updated with industry trends, platforms and market dynamics.Apply insights to strengthen retention strategies and boost client satisfaction.Reporting & AnalysisMaintain accurate client records, trading activity logs and retention data.Prepare reports on performance, risk management and client progression.Risk ManagementFollow company risk management processes and policies.Identify, assess and mitigate potential business and customer risks.Ideal Candidate ProfileMinimum 1 year of experience in Forex/Online Trading (sales, account management or retention).Previous experience in sales, cold calling, real estate, call center sales or banking is an advantage.Proven track record in managing high‑ticket sales and achieving strong deposit volumes.Strong understanding of trading platforms, retention tools and client psychology.Fluent English (spoken and written).Smart, proactive and resourceful with strong persuasion and negotiation skills.Target‑driven, resilient and motivated by results.Why Join UsCompetitive salary, relocation benefits if based outside UAE.Work in a diverse international environment.All leads provided – no need to bring your own book of clients.Excellent career growth in a fast‑paced performance‑oriented culture.Required SkillsCco Proactive Clo Cro Real Estate Trading Market Knowledge Vat Negotiation Skills Ned Negotiation Skill Risk Management Relationship Management Insight Psychology Banking Excel Account Management Strong Understanding Trends#J-18808-Ljbffr