Retail Sales Executive

ResponsibilitiesExplain features / benefits to do comparative selling, service recommendations and demonstrate products.Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.Achievement of sales targets.Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.Ensure stock and cash assigned to without any discrepancies.To ensure effective completion of customer and process related tasks including:Document verificationComplete sales transactionCx technical and service OnboardingAccount changes, migration, upgrades, downgradesTechnical “usage” support in the form of “how to”Self-care registrationSelf-serve assisted support.Pay bills, complete recharge.Resolve billing disputes or errors.ExperienceIdeally retail experience or customer service role in telecom industry.Good understanding of telecom and data products and services.QualificationsMinimum high school certificate for UAE Nationals and diploma for Expats.SkillsHighly self-motivated and able to act on own abilities.Effective listening skills that deliver against customer needsPassion and motivation for overachieving against KPIs without compromising customer service.Great at networking and building genuine and productive relationships.Interest in and awareness of technology mobility within local areaInfluencing and persuadingDelivery of resultsFocusing on the customerStrong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.About UsWho we are: A young UAE based company focused on finding talented people, helping them and our clients to growWhat we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.About the TeamAbout Emirates integrated Telecommunications Company PJSCThe Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.#J-18808-Ljbffr