Residents Services&Operations Coordinator

<div><p><b>In today’s world, where and how you work is critical for success. Real estate is no longer just focused on footprint and costs but on delivering strategic outcomes for organisations. That is why we partner with you to craft a tailored approach that aligns with your unique goals and meets the needs and preferences of your employees.</b></p><p><b>Operating across 400 offices in 60 countries, we collaborate with the industry’s top professionals, and we are supported by leading technology and research to ensure consistent results. We build enduring relationships by making our team an extension of your business—aligned with your goals and committed to maximising bottom-line performance.</b></p><h3>Role Summary</h3><p>We are seeking a polished, proactive and service-oriented Resident Services Executive to support the day‑to‑day operations of a premium leased villa compound in Al Sufouh. The role is resident-facing and site-based, with responsibility for delivering a high standard of service across resident communication, move‑ins and move‑outs, site presentation, access coordination and day‑to‑day operational follow‑up.</p><p>This is not a concierge or technical Facilities Management role. The successful candidate will act as the main on‑site point of contact for residents and visitors, coordinate with third‑party service providers and support a smooth, well‑presented and responsive living environment across the compound.</p><h3>Key Responsibilities</h3><ul><li><b>Resident Services</b></li><li>Serve as the main on‑site point of contact for residents, handling day‑to‑day queries, requests and general communication in a professional and service‑led manner</li><li>Acknowledge resident requests promptly and coordinate follow‑up with the relevant internal team or external service provider</li><li>Keep residents informed on the status of requests, scheduled visits and planned works where required</li><li>Maintain a courteous, discreet and calm approach in all resident interactions</li></ul><ul><li><b>Move‑In, Move‑Out and Leasing Support</b></li><li>Support villa viewings, access arrangements and general leasing‑related coordination as required</li><li>Assist with move‑in and move‑out preparation, including access coordination, readiness checks and resident orientation support</li><li>Help coordinate pre‑occupation inspections, snagging follow‑up and handover readiness for incoming residents</li><li>Report any issues affecting leasing readiness, presentation or occupation to the Property Manager</li></ul><ul><li><b>Site Operations and Presentation</b></li><li>Conduct routine inspections of common areas including internal roads, clubhouse, shared toilets and outdoor areas to ensure they remain clean, orderly and presentable</li><li>Monitor the general readiness and appearance of the compound and report any service lapses, housekeeping issues or maintenance concerns</li><li>Ensure storage areas and operational supplies are kept organised and appropriately stocked</li><li>Support a consistent hospitality‑led resident experience across the site without creating an on‑demand concierge model</li></ul><ul><li><b>Vendor and Access Coordination</b></li><li>Coordinate contractor sign‑in, access and attendance on site in line with site procedures</li><li>Act as the on‑site liaison for third‑party FM and other approved service providers attending the compound</li><li>Facilitate access to villas and common areas where required, while maintaining resident privacy and operational order</li><li>Track technician and contractor attendance and elevate service concerns or access issues to the Property Manager</li><li>Coordinate resident‑facing appointments for maintenance and approved services</li><li><b>Reporting and Administration</b></li><li>Maintain accurate daily records of resident requests, incidents, inspections, access logs and service provider attendance</li><li>Update and track request status through the relevant reporting, CRM, ticketing or inspection tools used on site</li><li>Prepare routine updates and exception reports for the Property Manager</li><li>Support record‑keeping for inventory usage, resident communications and operational issues</li></ul><ul><li><b>Health, Safety and Compliance</b></li><li>Observe site health and safety requirements and report any hazards, unsafe conditions or breaches promptly</li><li>Escalate operational incidents, safety concerns and non‑compliance issues in line with site procedures</li><li>Support orderly site access and safe coordination of contractors, deliveries and service appointments</li></ul><ul><li><b>Role Boundaries</b></li><li>This role does not include technical supervision of maintenance quality or engineering sign‑off</li><li>This role does not own emergency FM response, which will sit with the appointed FM service provider</li><li>This role is not intended to operate as a full concierge or ad hoc lifestyle service desk</li><li>Spend approvals, vendor rejection, wor