Residence Concierge

Who we areWe work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life.As a member of our Dorchester Collection Family we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process.Job DetailsReference: 2025-5930 HotelHotel: The LanaDivision & Department: Rooms - ConciergeJob Title: Residence ConciergeContract Type: PermanentStatus: Full timePosition OverviewWe are not just a collection of hotels and residences but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision. Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. Please submit your application and let us know if you require any special accommodations during the interview process.We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award‑winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.What you’ll getCompetitive Salary PackageWorld‑class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService ChargeWhat you’ll doYou will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life, ensuring our employees and guests receive nothing but the best experience.You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.You will oversee the front‑of‑house operation of the Residence Lobby.You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts.You will plan daily, weekly, monthly and quarterly assignments for the Doormen and Lobby and Wellness Hosts.You will oversee, assist and support when necessary all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences.You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.Communication is what keeps our departments running perfectly. Our Lobby Host m