Reservations Agent

OverviewWe are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Reservations Agent you are responsible for maintaining effective communication on all reservations to ensure smooth and efficient service delivery.ResponsibilitiesProcess and confirm guest room reservations made by clients on the phone, letter or faxInput all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservationsStay up to date with promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.Show complete product knowledge, understand rate structure and apply rate managementMaintain an established filing system for all correspondence and collate reports as required by Reservations Manager or SupervisorPromote and maintain good public relations and maximize business opportunitiesMaintain an accurate room status at all timesEnsure all incoming calls are answered as per Rotana standards, input information received by fax, and monitor incoming emailsOrganize visa requests for hotel guests as per hotel policy and identify opportunities to upsellEducation, Qualifications & ExperiencesYou should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English; additional language skills are an asset.Knowledge & CompetenciesThe ideal candidate will be customer-focused with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You will work independently within a structured environment and possess the following competencies:Understanding the jobTeamworkTaking ResponsibilityRecognising DifferencesAdaptabilityCustomer Focus#J-18808-Ljbffr