Reservations Agent - Arabic Speaker

PURPOSE OF POSITIONTo manage guest inquiries and reservations with exceptional service ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.KEY ROLES & RESPONSIBILITIESMaster Revenue & Pricing StrategiesDemonstrate a deep understanding of pricing principles and revenue management strategies across all segments including Retail Negotiated Leisure Group and other specialized categories.Ensure seamless application of rate restrictions hurdles and availability controls to optimize revenue.Maximize Revenue & ConversionConvert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.Align reservations with the hotels revenue management strategies to drive optimal performance.Deliver Bespoke Guest ExperiencesProvide highly personalized service tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.Exhibit expert knowledge of all hotel products services and experiences to craft bespoke guest journeys.Ensure Seamless Communication & AccuracyHandle all reservation-related emails and calls with precision ensuring a flawless and efficient booking process.Maintain meticulous accuracy in the PMS database ensuring proper market segmentation and data integrity.Optimize Sales & Relationship ManagementIdentify and capitalize on sales opportunities through individual travelers corporate accounts wholesalers and luxury travel agencies.Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.Uphold Brand Excellence & Quality StandardsConsistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.Leverage Advanced Systems & TechnologyDemonstrate full proficiency in Opera PMS Resaweb and other revenue management tools.Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.Support Strategic InitiativesAssist the Reservations & Revenue Management leadership with special projects and strategic initiatives.Contribute to achieving departmental goals including ALL loyalty program enrollments and guest engagement metrics. Qualifications : PERSONAL ATTRIBUTESAdaptability & AgilityMeticulous Attention to DetailMultitasking & EfficiencyOrganizational ExcellenceExceptional Communication & Interpersonal SkillsProblem Solving MindsetQUALIFICATIONSDegree/Diploma in Training and Development or Hotel ManagementWorking knowledge of Opera Microsoft Office.EXPERIENCEMinimum 2 years experience in Hotel or Resort as Reservations Agents.Luxury hotel or resort background preferredUnderstands the local culture and have worked in the region. Additional Information : Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab EmiratesRemote Work : NoEmployment Type : Full-time Key Skills Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing Experience: years Vacancy: 1