Reservation Supervisor

ResponsibilitiesAs the Reservations Supervisor at Fairmont Bab Al Bahr you will be responsible for leading and supporting the reservations team to deliver seamless, efficient, and guest-focused booking services. You will ensure every reservation reflects the brand's luxury standards while maximizing revenue opportunities through effective inventory management and upselling strategies. Your leadership will play a vital role in shaping the guest journey from the first point of contact to their arrival at the hotel.Supervise the daily operations of the reservations department ensuring smooth and efficient processes.Handle guest reservations with accuracy, professionalism, and a strong focus on service excellence.Monitor room availability rates and booking trends to support revenue optimization.Train, coach, and motivate the reservations team to uphold Fairmont's service standards.Assist in implementing strategies to maximize occupancy and revenue while maintaining guest satisfaction.Ensure all guest inquiries and requests are handled promptly and courteously.Collaborate with Sales, Front Office, and Revenue Management to align on business goals.Prepare reports and performance metrics related to reservations occupancy and revenue.Handle escalated guest concerns and resolve issues effectively.QualificationsPrevious experience in a reservations role within a luxury hotel environment is required.Strong knowledge of Opera PMS or similar hotel reservation systems.Excellent communication and interpersonal skills.Strong leadership and team management abilities.Detail-oriented with strong organizational and multitasking skills.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr