Reservation Manager

Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.Planning and using efficient organizational skills to run the daily operation.Organizing on-the-job and weekly training for all staff.To assist the Director of Revenue in optimizing the hotels sales revenue.Close interaction with the hotels senior management.He is responsible for pricing strategy and for optimizing inventory.To keep reservations staff informed on all changes or developments within the hotel and the company.To spot-Check reservations made the previous day and Check all VIP arrivalsTraining developing and motivating staff to increase productivity.To keep department informed of all changes in the customer profile rates strategies promotions and specials.Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.Understands and utilizes a consistent approach to selling in order to support the sales team.Ensures a sales attitude is adoptedEnsures and maintains the security of information relating to customers and personnel in the hotel.Complies with all company policies and procedures relating to guest services and all systems.Computer literate with excellent written and oral proficiency.Able to communicate clearly and willing to help othersHaving an eye for accuracy for checking reservations and processing room requestsFlexible and diplomatic when dealing with demanding and unreasonable guestsCarry out any other reasonable task (which may not be stated here) as requested.QualificationsHigher education (tourism and hotel management)Good command of English is required (additional language is an advantage)Experience in the relevant position. Minimum 3-4 years experience with the same position in a 5 star hotelKnowledge of Microsoft Windows computer programs:Excellent communication skills both written and verbal requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to focus attention on guest needs remaining calm and courteous at all timesMust possess professional telephone etiquette and have an excellent commandStrong team player who can work independently in a fast-paced environmentDynamic willing to learnHave good sales and presentation skillsAbility to manage multiple tasks at the same timeManagement experience would be an advantage.Strong analytical organizational and creative thinking skillsAdditional InformationYour team and working environmentRixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.At Accor we are Heartists!Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewardingRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr