Reservation Agent

NH Collection Dubai The Palm: Eclectic Elegance on Palm JumeirahFeel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.Our new property is brimming with energy and chic touches of authentic local character. The 14-storey property offers 227 hotel guest rooms and suites and 306 serviced apartments.Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge are the perfect places to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.Job DescriptionAs Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated. You will be working on inventory management, including allotments, group blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up-selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.QualificationsFamiliar with the hotel operations, available technology, and all distribution channels.Understand the dynamics of regional and local market, local competitors and events of the destination.#J-18808-Ljbffr