Reservation Agent

We are seeking a Reservation Agent to join our team in Dubai United Arab Emirates. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.Deliver professional and efficient customer service to all guestsManage incoming calls emails and online reservation requests with utmost professionalismOptimize revenue through strategic recommendation of additional services and amenitiesProvide comprehensive information about our property facilities and accommodate special requestsEnsure accurate processing of reservations including correct recording of all guest details and preferencesCoordinate with other departments to fulfill guest requests and address any concernsMaintain current knowledge of promotions rates and availability to provide precise informationDemonstrate thorough understanding of the propertys policies procedures and servicesAddress guest inquiries and complaints promptly and professionallyContribute to the achievement of team objectives and uphold high standards of serviceQualificationsExceptional customer service skills with a guest-focused personalityExcellent verbal and written communication abilitiesStrong attention to detail and organizational skillsProficiency in reservation systems and basic computer applicationsAbility to multi-task and work efficiently in a fast-paced environmentFlexibility to work various shifts including evenings weekends and holidaysExperience in hospitality or customer service roles (preferred)Knowledge of the hospitality industry and current trends (preferred)Ability to remain calm under pressure and handle challenging situations professionallyTeam player with a positive attitude and willingness to learnFluency in English; additional language skills are a plusAdditional InformationWhat is in it for youEmployee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our corporate social responsibility activities like Planet 21Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr