Research and strategy manager

OverviewTheResearch and Strategy Manageris responsible for leading insight-driven planning across inflight products, passenger experience, and innovation strategy. This role plays a key part in shaping future product direction by gathering data, conducting market research, and building strategic frameworks that support long-term decision-making. You’ll work closely with product, design, and leadership teams to ensure that every product move is backed by data and aligned with the brand’s goals.Key ResponsibilitiesResearch Leadership:Conduct market studies, benchmark competitors, and gather customer insights to support product developmentStrategic Planning:Translate research findings into product roadmaps and long-term strategies for inflight services and innovationBusiness Case Development:Create detailed business cases and financial models to support investment and decision-makingCross-Team Collaboration:Work closely with internal teams to align research insights with product, service, and design initiativesReporting & Analysis:Prepare dashboards, presentations, and executive summaries to share key findings with stakeholdersInnovation Monitoring:Stay up to date with aviation, travel, and technology trends to identify new product opportunitiesSkillsStrong analytical and research capabilitiesAble to turn data into strategic insights and plansConfident in business case writing and financial modellingSkilled in tools such as Excel, Power Point, Tableau, and other data visualization platformsComfortable presenting to leadership and cross-functional teamsExperience working in aviation, hospitality, or customer experience environments is an advantageQualificationsBachelor’s degree in Business, Strategy, Aviation Management, or a related fieldMaster’s degree is preferredMinimum 7 years of experience in product research, insights, strategy, or consultingCandidates with a valid QID will be prioritizedJob ID: 14072506-114 VG