Remote IT Support Intern (50 Positions)

<div><p>This is a remote position.</p>Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.<h3>Internship Overview</h3><ul><li>Serve as the first point of contact for end‑user technical issues.</li><li>Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.</li><li>Log, categorize, and elevate support tickets using our IT service management (ITSM) platform.</li><li>Collaborate with senior engineers to resolve incidents and implement solutions.</li><li>Contribute to knowledge‑base articles and user guides.</li><li>Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).</li></ul><h3>What You’ll Learn</h3><ul><li>End‑to‑end incident management and service‑desk workflows</li><li>Remote‑access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace)</li><li>Basic scripting for automation (PowerShell, Bash)</li><li>Network troubleshooting (LAN/WAN, Wi‑Fi, IP configuration)</li><li>Customer‑centric communication and technical documentation</li><li>Cybersecurity awareness and compliance fundamentals</li></ul><h3>Who We’re Looking For</h3><ul><li>Enrolled in or a recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.</li><li>Fundamental understanding of operating systems, networking, and cloud‑based services.</li><li>Strong problem‑solving mindset with a passion for helping others.</li><li>Excellent written and verbal communication skills in English.</li><li>Self‑motivated, organized, and able to thrive in a fully remote environment.</li><li>Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.</li></ul><h3>Why Join Us</h3><ul><li><b>Mentorship:</b>Pair up with experienced IT professionals and receive regular feedback.</li><li><b>Growth:</b>Access to curated learning paths, certifications, and hackathons.</li><li><b>Community:</b>Engage with a cohort of 50 interns, network, collaborate, and form lifelong connections.</li><li><b>Flexibility:</b>Work from anywhere with asynchronous check‑ins suited to your schedule.</li><li><b>Impact:</b>Play a key role in supporting a fast‑growing organization and its global workforce.</li></ul></div>#J-18808-Ljbffr