Remote IT Support Intern (50 Positions)

This is a remote position.Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.Internship OverviewServe as the first point of contact for end‑user technical issues.Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.Log, categorize, and elevate support tickets using our IT service management (ITSM) platform.Collaborate with senior engineers to resolve incidents and implement solutions.Contribute to knowledge‑base articles and user guides.Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).What You’ll LearnEnd‑to‑end incident management and service‑desk workflowsRemote‑access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace)Basic scripting for automation (PowerShell, Bash)Network troubleshooting (LAN/WAN, Wi‑Fi, IP configuration)Customer‑centric communication and technical documentationCybersecurity awareness and compliance fundamentalsWho We’re Looking ForEnrolled in or a recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.Fundamental understanding of operating systems, networking, and cloud‑based services.Strong problem‑solving mindset with a passion for helping others.Excellent written and verbal communication skills in English.Self‑motivated, organized, and able to thrive in a fully remote environment.Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.Why Join UsMentorship: Pair up with experienced IT professionals and receive regular feedback.Growth: Access to curated learning paths, certifications, and hackathons.Community: Engage with a cohort of 50 interns, network, collaborate, and form lifelong connections.Flexibility: Work from anywhere with asynchronous check‑ins suited to your schedule.Impact: Play a key role in supporting a fast‑growing organization and its global workforce.#J-18808-Ljbffr