Remote German L2 Tech Support – Medical App

Handle user support (calls & tickets)Level 2 Technical Support (German) – Remote (Medical App Project)Deadline: April 22, 2026Start: May 2026 (1st–2nd week)Contract: Freelance | Remote: 100%Languages: German (C2/native) + EnglishAbout The RoleTalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.This is a hybrid L1 + L2 role:Handle user support (calls & tickets)Investigate and resolve technical issuesYou'll act as a bridge between users and engineering teams.ResponsibilitiesL1 – Customer SupportInbound calls (users/patients)Onboarding, navigation, basic troubleshootingReal-time support & clear communicationCase documentation in ZendeskL2 – Technical SupportInvestigate escalations & replicate issuesAnalyze logs/API behaviorIdentify root causeEscalate to L3 with clear documentationFollow up & identify recurring issuesProfileNative German + strong English1–3 years in technical/customer support (L2 preferred)Strong troubleshooting & analytical skillsBasic APIs/logs/backend understandingExperience with admin tools & inbound callsClear communicator with customer focusTools: Zendesk (mandatory), Five9/CRM (plus)Schedule08:00–17:00 (CEST)8h/day (split between 2 talents)Flexibility requiredCompensation & Training€15/hour (production + training)Training duration: ~2–2.5 weeks (May 2026)Technical RequirementsStable wired internet8GB RAM, 1.8GHz CPU, 10GB free storage1920x1080 screen preferredWired USB headsetWindows 11+ or macOS 14+Why Join Talent World GroupFully remote, flexible setupFreelance cooperation agreementStable, long-term collaborationPaid trainingGrowth into English projects or broader CSR rolesSupportive international team#J-18808-Ljbffr