Relationship Services Specialist - Remote & Growth

Select how often (in days) to receive an alert:Service Specialist - Relationship ManagementDate: Mar 31, 2026Description:Service Specialist - Relationship Management (For UAE National Only)Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business area:The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer serviceIn this role, your key responsibilities include:To action requests and complete activities that service clients in the assigned portfolios, reviewing and actioning their service needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation.Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved on time in order to build long-term customer relationships and support in revenue generationProvide support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health and needs as well as their industries/marketsAdhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersThe ideal candidate should have the following experience:Bachelor’s degree is a mandatory requirementA minimum of 4 years’ banking experienceClient Servicing skillsProblem solving and analytical skillsPresentation and communication skillsProficiency in Microsoft officeWhat we offer:Competitive Salary: The indicative pay range for this role. Additionally, all employees are eligible to participate in one of our rewarding variables pay plans.Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers,and children education assistance (for certain job levels).Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programsAt ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.#J-18808-Ljbffr