Relationship Officer - Liabilities

JOB PURPOSEMeet and exceed monthly and annual sales target objectivesEnsure penetration in the market through focus on New To Bank acquisition as well as solicit existing clienteleDo proper analysis of the case and provide all related information of the customer after the field visit is doneBe familiar with all policies, products and processes to ensure superior client on boarding experienceProactively participate in Learning, Development and training programmes of the bank to be an effective sales personnelEnsure strict adherence to all KYC, Compliance policies and other processes as stipulatedJOB DIMENSIONSRevenues/ Budget: Per KPIDirect Reports: N/AIndirect Reports: N/AKEY ACCOUNTABILITIESAccomplish set sales and revenue objectives for all Products as per set business planAchieve monthly & annual set KPI objectivesFocus on New To Bank acquisition along with leveraging existing client baseLeverage on cross sell opportunities to ensure higher revenue per customerMaintain Daily Sales Reports on sales performance for review by team leader and managerBe commercially effective and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experienceEnsure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experienceEnsure no mis‑selling to customers by offering products/services transparently as per customer requirementsUnderstand and resolve/escalate customer redresses to ensure timely resolutionParticipate in assigned People Development and L&D programmes; take accountability for own development by active enrolment and participation with close coordination with respective teamParticipate in assigned training, Learning & Development programmesBe aware of competition offerings and offer suggestions to line manager to improve product/processesImplement prescribed Sales & Compliance processes as per Bank's policiesAdhere to Risk Control Assessment process across all areas of Business Banking Department – Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etcAdhere to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processesEnsure to bring quality and right customers to the franchiseDiscuss the cases with stakeholders and ensure support is providedSKILLS & QUALIFICATIONSLeadership & team managementGood knowledge of BB productsService quality & customer handling skillsGood computer skills – Excel, Word, PowerPointMotivated & proactive approachCompetitive and ability to work in multi‑cultural environmentAbility to develop & strengthen relationship between team & customersGood knowledge of BB products, compliance policies & servicesNTB business development abilitiesADDITIONAL RESPONSIBILITIESCustomer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market researchPresentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impactsHEALTH & SAFETYAdherence to policies, processes, and procedures of the bank pertaining to health & safetyFRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITYPropose and recommend decisions as per the approved authorisation matrixFunctions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks#J-18808-Ljbffr