Relationship Officer.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Key ResponsibilitiesSupport Mashreqbank customers with collection of documents relating to personal loans / credit card / account opening applications.Flexible scheduling of appointments with customers and meet expectations set by the sales team in document collection.Manage and monitor authenticity of applications and other credit facilities by pre‑screening applications and related documentation.Identify anomalies in the collected documents and highlight them to unit management for onward follow‑up / procedural change.Timely follow‑up with sales team / customers in case of rearrangement of appointments.Flag any complaints from customers to unit management promptly.Provide regular feedback to management on process / service related issues.Adhere to processes and responsibilities outlined above.Meet the service standards and turnaround times outlined with SLA.Key Result AreasSupport Mashreqbank customers with collection of documents relating to personal loans / credit card / account opening applications.Flexibly schedule appointments with customers and meet the expectations set by the sales team in collecting documents.Manage and monitor authenticity of applications and other credit facilities by pre‑screening and related documentation.Identify anomalies in the collected documents and highlight them to unit management for onward follow‑up / procedural change.Timely follow‑up with sales team / customers in case of rearrangement of appointments.Flag any complaints from customers to unit management in a timely manner.Provide regular feedback to management on process / service related issues.Adhere to processes and responsibilities outlined above.Meet the service standards and turnaround times outlined with SLA.Operating Environment, Framework and Boundaries, Working RelationshipsThe job holder has to work across all levels and functions within CCPL.He/She has to work very closely with the sales team for improvement, root cause analysis and provide solutions to complex problems.Decision Making Authority & ResponsibilityThe job holder will not have any authority to approve or deviate from the processes defined. The job holder will act only on referrals from Sales and unit management.He/She should recommend steps to improve customer satisfaction.Knowledge, Skills And ExperienceJob holder shall preferably be a Graduate with at least 1 year working experience in similar areas, preferably with either sales or service background.Should possess good customer sense and communication skills.Good command in spoken English, Urdu / Hindi (Arabic is preferred).Good PC skills with minimum knowledge of Windows Excel and Word.#J-18808-Ljbffr