Relationship Manager

Job Description – Relationship Manager for healthcareDepartment: Marketing & Business DevelopmentWorking Days: Monday to SaturdayWorking Hours: 10:00 AM to 7:00 PMNumber of Positions: 2About EternellEternell is a premium wellness and longevity brand under Avisa Smart Hospitals, focused on preventive healthcare and regenerative wellness. Through personalized treatments and science-backed programs, Eternell helps clients improve their health, vitality, and overall wellbeing. www.eternell.orgPosition OverviewThe Sales Executive plays a key role in driving clinic revenue by converting inquiries into consultations and treatment programs. The role requires strong sales ability, relationship building skills, and the confidence to guide clients toward the right wellness solutions based on their needs.The ideal candidate is target driven, client focused, and capable of delivering a high standard of service while contributing to business growth.Lead Management & Follow-upsHandle incoming inquiries from calls, walk-ins, digital campaigns, and referrals.Convert leads into consultations and treatment bookings.Promote clinic services, treatment plans, and wellness packages.Achieve individual and team sales targets.Identify upselling and cross-selling opportunities.Maintain consistent follow-ups with prospective clients.Track sales pipeline and conversion progress.Ensure timely responses to all client inquiries.Work on improving lead conversion ratios.Client Experience & Relationship ManagementBuild trust with clients through professional communication.Understand client concerns and recommend suitable services.Ensure a smooth client journey from inquiry to consultation.Handle client concerns professionally and maintain service standards.Coordinate with doctors, therapists, and reception teams.Support marketing activities and promotional campaigns.Contribute to achieving clinic revenue goals.Maintain alignment with clinic service excellence standards.Reporting & CRM ManagementPrepare daily and weekly sales activity reports.Track revenue contribution and conversion performance.Maintain proper documentation of client interactions.Strong communication and persuasion skills.Confident sales approach with closing ability.Target oriented and self-motivated.Professional attitude and client handling skills.Ability to work in a fast-paced clinic environment.Team oriented mindset.Qualifications & ExperienceMinimum 2 years of sales experience.Experience in wellness, aesthetics, healthcare, or VLCC preferred.Experience in UAE healthcare sales is an advantage.English fluency required (Arabic is an added advantage).Key Performance Indicators (KPIs)Monthly revenue achievement.Lead to consultation conversion ratio.Contribution to clinic growth targets.Professional ExpectationsMaintain professional grooming standards.Follow clinic communication protocols.Maintain confidentiality of client information.Represent Eternell brand values in all client interactions.#J-18808-Ljbffr