Relationship Manager- Community Banking

OverviewRole: Relationship Manager- Community BankingLocation: Abu DhabiRole Purpose:To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income volumes and cross-sell ratio) and overall customer satisfaction.To be fully involved and primarily responsible for account strategy and business growth.Key AccountabilitiesRelationship Management:Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.Manage the assigned relationships within the region aiming for portfolio growth.Achieve financial targets assigned in line with the handled portfolio (e.g. total revenues from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.Conduct joint client calls with product partners (Treasury / GTB) as per the account plan to identify opportunities and deepen relationship.Negotiate for closure of deals within reasonable period or escalate to seniors for proper actions.Work closely with customer service unit to ensure that clients day to day transaction needs are addressed.Process ImplementationDevelop account plans for each relationship and use it as a basis for regular client calling conduct calls on each client at least quarterly.Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.Consistently implement ADIBs prospecting process ensure that adequate follow up is made with prospects leading to new client acquisition.Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.Build Sector ExpertiseUnderstand market and business trends and have a comprehensive understanding of nonprofit business models.Develop sector expertise understand economics of industry & key levers.Help develop sector strategy define target customers/customer types key products to offer key initiatives.Attend recommended trainings as well as seminars in cash management and fund raising.ComplianceEnsure that activities are in full compliance of group policies and procedures including sharia requirements central bank regulations and other internal legal and compliance regulation at all times.Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.Ensure satisfactory internal and external audit ratings.Behavioral CompetenciesCustomer orientation.Communication.Quality orientation.Teamwork.AdaptabilityTechnical knowledge.Information Gathering.Problem Solving.Decision Making.Initiative & Change.Specialist Skills / Technical KnowledgeStrong understanding of cash management products and banking operations.Very good knowledge of local UAE market especially Abu Dhabi Al Ain & Western Region.Strong technical and analytical skills.Customer service oriented.Strong marketing skillsExperience6-10 years experience in handling SMEs and/or government & corporate banking clientsUAE based experience is a must.Required Experience: Manager#J-18808-Ljbffr