Relationship Manager

DescriptionRole : XXLocation : XX Role Purpose:To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but no limit to revenue new net revenue volume cross-sell ratio ROE and ROA) and overall customer satisfactionTo be fully involved and primarily responsible for account strategy and business growth Key Accountabilities of the role Relationship managementManage assigned portfolio with focus on mid-size relationships (10 for Large Corps 25 for Emerging Corps and 20 for Government)Achieve financial targets assigned in line with portfolio handled (e.g. total revenues revenue from treasury products revenue from cash management RORC etc.)Ensure regular interaction with clients to address any banking/financial needs and increase ADIB share of walletConduct joint client calls with product partners (CFIB Treasury GTS) as per the account plan to identify opportunities to deepen relationshipWork closely with customer service unit to ensure that clients day to day transaction needs are addressedRisk management & credit analysisAssume responsibility for credit risk and day to day management of own portfolioConduct due diligence in preparing credit applications including screening against TM & RAC and prepare green light memos for CRTStructure facilities that comply with ADIBs credit policy with adequate security/collateral terms and conditions and profitability (ROA RORC) in line with thresholdsNegotiate internally and with clients for closure of dealsEnsure fulfilment of all required documentation (incl. insurance) as per the banks credit policies and proceduresEnsure all deferred documentation is obtained on timeContinuously monitor overall performance of company and its industry through the calling processExecute annual renewals of facilities on timeMonitor and track assigned portfolio on a dynamic basis to recognize problem credits earlyBuild sector expertiseUnderstand market and business trendsDevelop sector expertise: understand economics of industry key levers and key products to offerEnsure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis Process implementationConduct client calls at least quarterlyDocument call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.Develop account plans for each relationship and use it as a basis for regular client calling; keep account plans updatedEnsure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basisManage a list of prospects as assigned centrally and ensure that adequate follow up is made leading to new client acquisitionEnsure that all operational issues are addressed to the satisfaction of customers (e.g. establishment of LCs/LGs disbursement of financing etc.)ComplianceEnsure that activities are in full compliance of group policies and processes including Sharia requirements Central Bank regulations and other internal Legal and Compliance regulations at all timesEnsure satisfactory internal and external audit ratingsOtherAttend recommended trainings Specialist Skills / Technical Knowledge Required for this role: Strong analytical skillsKnowledge of credit policy & procedureCustomer Service OrientedStrong Marketing Skills Required Experience:Manager Key Skills Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry Employment Type : Full Time Experience: years Vacancy: 1