Receptionist (Guest Relations Agent)

Company DescriptionWe are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.SALARIES AND BENEFITSCompetitive SalaryDuty Meals provided; breakfast/lunch/dinner/midnight meal coffee breaksVacation tickets /benefits provided by the hotelMedical Insurance ProvidedJob DescriptionBuild positive relationships with guests to ensure a high level of satisfactionAddress guest requests, complaints, and feedback promptly and courteouslyFollow up with guests during their stay to ensure comfort and resolve issuesHandle special requests (VIP guests, anniversaries, birthdays, special needs)Assist guests with travel arrangements, transportation, tours, and local informationPromote hotel services, facilities, and ongoing offersGreet guests warmly on arrival and ensure a smooth check-in and check-out processHandle room reservations, cancellations, and amendmentsAnswer phone calls, emails, and walk-in inquiries professionallyProcess payments, billing, and prepare invoicesMaintain accurate guest records and update the hotel management systemQualificationsAre you the right fit? — The Suitable TalentExperience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.0-2 years related experience or training preferred.Excellent communication and interpersonal skillsStrong problem-solving and conflict-handling abilitiesAbility to multitask and work under pressureKnowledge of hotel PMS systems (e.g., Opera, Fidelio)Customer-focused attitude and cultural sensitivityAdditional foreign language is an asset (Russian and German Speaking).Education: High School Diploma or equivalent.#J-18808-Ljbffr