E
Realtime Analyst-senior analyst
Eclerx Services Limited, Mumbai, Maharashtra
Pune, India₹50,000–₹130,000/mo≈ AED 2.2K-5.7K/moToday
IndiaAnalystFull Time
Job Description
The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:- Manage the call/Chat volume, daily attendance and program break schedules- Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes- Generate ideas...
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