Real-Time Escalations Team Lead

A leading technology firm in the United Arab Emirates is seeking a Customer Service Team Lead to oversee frontline operations. This role focuses on daily performance management, coaching agents, and ensuring adherence to quality standards. Responsibilities include real-time queue management, performance tracking, and escalation handling. The ideal candidate has experience as a Team Lead in a high-volume environment and strong CRM skills. The company offers competitive compensation and a dynamic work culture.#J-18808-Ljbffr