Quality Manager

Position SummaryThe Quality Manager is responsible for leading the company’s quality management system, ensuring product compliance, customer satisfaction, and continuous improvement. The role focuses on strong leadership, structured problem solving, and effective management of quality teams and resources in a manufacturing environment.Key ResponsibilitiesLead and manage the Quality Department, including QA, QC, and laboratory activities.Ensure effective implementation and maintenance of the Quality Management System.Drive root‑cause analysis and corrective actions for internal issues and customer complaints.Ensure timely and professional handling of customer claims and non‑conformities.Develop quality improvement initiatives to reduce defects, waste, and operational risks.Collaborate with production, engineering, and supply chain to maintain product quality standards.Prepare and lead internal and external audits.Develop and mentor the quality team to improve performance and accountability.Required QualificationsBachelor’s degree in Engineering, Quality Management, or related field.Minimum 7–10 years experience in quality management within manufacturing.Strong leadership and team management capabilities.Experience in structured problem‑solving methodologies (8D, RCA, CAPA).Ability to handle customer complaints professionally and close issues effectively.Strong analytical thinking and decision‑making skills.Preferred ExperienceExperience in metal packaging, food packaging, or similar manufacturing industries.Knowledge of ISO quality systems and manufacturing quality standards.Experience working with multinational customers and regulatory requirementsSkillsKnowledge of ISO quality systems and manufacturing quality standards.#J-18808-Ljbffr