Quality Control Analyst - Home Finance (Outsource)

RoleQuality Control Analyst – Home FinanceLocationAbu DhabiRole PurposeResponsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries. Responsible to deliver excellent service in accordance with agreed standards. Evaluate department activities and the internal control systems, identify shortcomings and recommend suitable changes to management.Key AccountabilitiesFacilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.Maintaining and preparing Audit Deliverables and address questions and other requests during audits.Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.Preparing periodic daily, weekly, monthly MIS Reports, Reviews and Presentations on various parameters including Process & Productivity, Staff Performance , Monthly Disbursement, TAT, Customer Complaints.Preparing and maintaining Staff Records including- New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.Support Business Unit with Shariaa/legal/GCD approvals and co-ordination with Risk functions (ORM, FRM, Compliance, Sharia, Legal, Internal Audit) for timely submission of required deliverables and activities.Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank local requirements.Analyzing & coordinating daily department activities and providing general administrative support.Specialist Skills / Technical Knowledge Required for this roleKnowledge of the bank’s products, services and policies required to undertake the role:A detailed knowledge of the home finance processAwareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).Sound knowledge of Operational Risk Management.Understanding of ADIB service standardsSkills required undertaking the roleWorking knowledge of banking guidelines & processesAnalytical and research SkillsEffective Communications skillsAttention to detailsPeople management skillsAdditional details of exceptional aspects of the demands of the roleAbility to work under pressure and stringent deadlinesTeam player#J-18808-Ljbffr