Quality Assurance Specialist – Banking & CX Insights

A leading service provider in Dubai seeks a Quality Assurance Officer to manage and enhance complaint handling processes. You'll conduct quality checks, analyze staff decision-making, and ensure high communication standards. This role requires a keen eye for detail and a strong focus on customer experience. The ideal candidate will have experience within banking or call center environments and a solid understanding of data reporting and analysis.#J-18808-Ljbffr