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Quality Assurance Executive

Booking Mate Pvt Ltd

Kochi, Kerala, India₹18,000–₹50,000/moAED 792-2.2K/moToday
IndiaExecutiveFull Time

Job Description

Quality Assurance Executive Reporting to: Operations Manager Role Summary The Quality Assurance Executive monitors call/chat quality and ensures agents meet service standards. Key Responsibilities Monitor and audit calls, chats, and email interactions. Evaluate agent performance using QA scorecards.