Quality Assurance & Complaints Analytics Lead

A quality assurance firm in Dubai seeks a Quality Assurance Officer responsible for monitoring and enhancing the quality of complaint handling processes. The ideal candidate will conduct regular audits, streamline data processes, and analyze trends to support decision-making. Applicants should have a Bachelor's degree in a relevant field and 3-5 years of experience in Quality Assurance or related roles, particularly in regulated environments like Banking or Telecom. Strong analytical and communication skills, along with proficiency in MS Office and reporting tools, are essential.#J-18808-Ljbffr