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Quality Analyst -(Voice)

Shine.com

Noida, Uttar Pradesh, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Skills Required

Crm

Job Description

Quality Monitoring Audits Conduct regular quality audits of telesales calls, emails, and CRM activities for assigned agents. Evaluate interactions against defined quality parameters, compliance guidelines, and sales effectiveness metrics. Maintain accurate quality scores, audit reports, and performa