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Quality Analyst

MedDirect Services Private Limited

Mumbai, Maharashtra, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Job Description

We are looking for a experienced Quality Analysts who have good experience in monitors, evaluates, and scores agent-customer interactions (calls, chats, emails) to ensure adherence to compliance, scripts, and service quality standards. They provide actionable, constructive feedback to agents, analyz